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Integration

ERP integration for ecommerce. One truth for stock, price and orders.

When the website says two in stock, the ERP says none, and the shop floor has already sold it, you do not have an ecommerce problem. You have an integration problem, and it is costing you cancellations every week.

Near-real-timeStock & price sync
IdempotentSafe retries
ReconciledDaily verification
ObservableAlerts on failure
Book a free ecommerce audit Pay from growth, not retainers

Integration failures are quiet

A broken storefront is obvious within minutes. A broken integration is not: prices drift, stock decays, a few orders fail to reach the ERP each day, and someone in operations begins keeping a spreadsheet. Six months later nobody trusts any number.

We build integrations for the failure cases first, retries that cannot double-post, queues that survive downtime, reconciliation that catches drift daily, and alerting that names the failing record rather than saying 'sync error'.

Then we automate the boring parts properly: stock, price, orders, invoices, customers, returns and settlements moving between systems without anyone re-keying.

Systems we connect

  • ERPZoho Books and Inventory, Odoo, SAP Business One and S/4HANA, Microsoft Dynamics 365 and Business Central, Tally Prime, Focus, Sage.
  • POS & retailStore POS, click-and-collect, endless aisle, in-store returns of online orders and unified stock visibility.
  • Warehouse & logisticsWMS platforms, courier aggregators, 3PL systems, barcode and pick-pack workflows.
  • Finance & taxInvoicing, e-invoicing and GST or VAT compliance, credit notes, settlement posting and multi-currency handling.
  • CRM & supportSalesforce, Zoho CRM, HubSpot, Freshdesk and Zendesk with order context available to agents.
  • Marketplaces & channelsAmazon, Noon, Flipkart and others, with catalogue, price and stock managed centrally to avoid oversell.

Integration domains

The flows that must be right

Get these correct and most day-to-day operational pain disappears.

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Stock sync

Available-to-promise across warehouses and stores, with buffers and reservation logic to prevent overselling.

  • Multi-location stock
  • Safety buffers
  • Reservation on order
  • Oversell alerts

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Price & catalogue

One source for price and product data, pushed with change auditing so nobody wonders who altered a price.

  • Price list sync
  • Attribute mapping
  • Change audit
  • Currency & tax rules

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Order flow

Orders into the ERP once and only once, with status, invoice and dispatch information flowing back.

  • Idempotent posting
  • Status writeback
  • Invoice retrieval
  • Cancellation handling

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Customer & credit

Customer records, credit limits and ageing shared between commerce and finance for B2B trading.

  • Account matching
  • Credit position
  • Ageing visibility
  • Tax registration data

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Returns & credit notes

Returns, refunds and credit notes reflected in both systems so stock and ledger agree.

  • Return authorisation
  • Stock reinstatement
  • Credit note posting
  • Refund reconciliation

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Observability

Monitoring, alerting and daily reconciliation so drift is caught by a system, not a customer.

  • Queue monitoring
  • Failure alerting
  • Daily reconciliation
  • Replay tooling

How we run it

How integration work runs

Three to eight weeks depending on system count and how well documented the existing setup is.

Discovery & mapping

Catalogue every system, field and current manual workaround. The workarounds are the specification, they show where the existing setup fails.

Define the contracts

System of record per field, sync direction and frequency, conflict rules, and required failure behaviour. Signed off before development.

Build with failure in mind

Idempotent operations, durable queues, exponential backoff, dead-letter handling and replay tooling. Integrations spend more of their life recovering than running perfectly.

Reconcile and verify

Automated daily comparison of stock, price and order counts across systems, with exception reports routed to a named owner.

Monitor and support

Dashboards, alerting thresholds and a documented runbook so your team can diagnose the common cases without calling us.

DailyAutomated reconciliation
IdempotentNo duplicate postings
ReplayableFailed messages recoverable
Named ownerFor every exception

Why Globosoft

Why choose Globosoft for
erp & systems integration?

Reasons that hold whichever part of the 360° engagement you start with, and every one of them is something you can check before you commit.

Premium Shopify Partner

Verified on the Shopify Partner Directory, with more than 100 Shopify ecommerce projects delivered for India, the UAE and beyond. We also build on WooCommerce, Adobe Commerce, OpenCart, headless and fully custom stacks when Shopify is not the right answer.

One team, consultation to growth

Consulting, design, engineering, integration and performance marketing report into a single roadmap. No handover gaps between a consultant, a developer and a marketing agency.

Paid from your growth

The growth engagement is an agreed percentage of the incremental sales we create above a signed baseline, not a recurring retainer that arrives whether you grew or not.

A 60+ in-house team, 16+ years

Sixty-plus people in our own offices in Kochi and Dubai, not a subcontracted network. Sixteen years in the industry and more than 400 projects delivered, from first-time startups to international brands, in India, the Gulf, Africa, Europe, North America and Australia.

The questions to ask any ecommerce company Book a free ecommerce consultation
The commercial model

We are not looking for a recurring retainer.
We want a percentage of the sales we create.

Globosoft works as a growth partner, not a monthly line item. We agree a baseline, build and market your ecommerce, and take an agreed share of the incremental sales that follow. If your revenue does not move, our fee does not either.

0 retainers

No open-ended monthly fee for the growth engagement. The commercial deal is tied to sales, not to calendar months.

% of sales

An agreed percentage of the incremental revenue we generate, measured against a baseline we both sign off before work starts.

1 shared goal

Everyone in the room is paid by the same number: the revenue and contribution margin your store produces.

Questions

Ecommerce questions from India & UAE

The questions that come up most often in the first conversation.

We already have an integration but it keeps breaking. Can you fix it?

Usually. We start with an audit of the existing flows, error logs and reconciliation gaps, then either harden what exists or rebuild the specific flows that are failing. Frequently the problem is not the code but the absence of a defined system of record, two systems both believe they own price.

Do you use middleware or build direct integrations?

Both, depending on system count and volume. Direct point-to-point is simpler and cheaper for two or three systems. Once several systems and channels are involved, a queue or integration layer reduces total complexity and makes failures recoverable. We recommend based on your actual estate, not on a preferred architecture.

Can you connect Tally or Zoho to our store?

Yes, both are common in our India work, typically stock and price out of the accounting system, orders and invoices back into it, with GST-compliant document handling. Zoho Inventory and Books integrate cleanly via API; Tally usually needs a connector approach, which we build and monitor.

How near to real time is the sync?

Stock is normally near-real-time via webhooks with a scheduled reconciliation pass as a safety net. Price and catalogue changes are typically event-driven with a nightly full verification. We choose the interval based on how expensive a wrong number is, for high-velocity or single-stock items, faster; for slow-moving catalogue, calmer and cheaper.

Next

Related pages

Keep reading across the 360° engagement.

Service

B2B Ecommerce

Price lists, credit terms, approval flows and distributor portals.

Explore →

Technology

Integrations & APIs

ERP, POS, WMS, payment and courier connectors.

Platform page →

Service

Shipment & Fulfilment

Courier aggregation, rate rules, tracking, returns and last-mile SLAs.

Explore →
Your next move

One number, everywhere,
that people trust.

Stock, price, orders, invoices and returns flowing reliably, with reconciliation that catches drift before customers do.

Book a free ecommerce audit See the growth-share model India: +91 8086 677 990 UAE: +971 50 867 7990

Industry-wise ecommerce experts

Your category has its own hard parts.
We staff for them.

Fitment lookup for parts. Live metal rates for jewellery. Slot delivery and substitutions for grocery. Prescriptions for pharmacy. Returns economics for fashion. Every sector we work in has people who have shipped it before.

Fashion & Apparel Size, fit, returns and drop calendars. Jewellery & Watches High-value carts, live pricing, trust and certification. Beauty & Personal Care Shade discovery, sampling, replenishment and regulation. Grocery & Supermarket Slot delivery, substitutions, weights and dense baskets. Electronics & Appliances Specs, variants, warranty, finance and installation. Furniture & Home Bulky logistics, lead times, configurators and showrooms. Pharmacy & Wellness Prescriptions, compliance, subscriptions and cold chain. Food & Beverage Freshness windows, bundles, gifting and repeat orders. Automotive & Parts Fitment lookup, VIN search, cores and heavy shipping. B2B & Distribution Contract pricing, credit, reorder and rep-assisted selling. Sports & Fitness Equipment sizing, bundles, memberships and seasonality. Luxury & Lifestyle Clienteling, exclusivity, white-glove service and gifting.
All industry expertise Talk to a specialist in your sector
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