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Shipment
Delivery is the only part of ecommerce the customer physically experiences. It is also where margin leaks quietly, through wrong zone rates, failed COD, avoidable returns and support time spent answering “where is my order”.
Most stores treat shipping as a plugin: install, enter flat rates, move on. Then serviceability gaps cause cancellations, the wrong courier handles a heavy pincode, undelivered orders sit unworked for days, and returns arrive with no reason data so nothing improves.
We build fulfilment as a system: multiple couriers with allocation rules, accurate zone and weight rating, label and manifest automation, proactive tracking communication, structured non-delivery handling and returns that generate usable reason data.
The measurable outcomes are delivery success rate, RTO percentage, dispatch SLA and support contacts per order.
Fulfilment capability
Each one measurable, each one usually leaking something today.
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Accurate shipping cost and honest delivery promises at checkout, including non-serviceable handling.
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Rules that pick the right courier per order rather than defaulting to one.
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Multi-location stock with routing that reduces distance and split shipments.
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Proactive communication that removes the most common support contact entirely.
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Undelivered orders worked systematically instead of drifting back to the warehouse.
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Self-service returns with reason data that feeds merchandising and product content.
How we run it
Two to five weeks, depending on courier count and warehouse complexity.
Shipping cost per order by zone, delivery success by courier and area, dispatch SLA adherence, RTO rate, return reasons and support contacts per hundred orders.
Rating logic, allocation rules, free-shipping thresholds and promise dates modelled against contribution margin rather than set by convention.
API integration for rating, booking, labels, manifests, tracking webhooks and reverse pickup, with fallback where a carrier API is unreliable.
NDR handling, reattempts, returns portal, exception alerting and warehouse-facing screens that staff will actually use during a peak.
Monthly courier scorecards, area-level performance review and rule adjustment. Courier performance drifts; allocation rules have to follow.
Why Globosoft
Reasons that hold whichever part of the 360° engagement you start with, and every one of them is something you can check before you commit.
Verified on the Shopify Partner Directory, with more than 100 Shopify ecommerce projects delivered for India, the UAE and beyond. We also build on WooCommerce, Adobe Commerce, OpenCart, headless and fully custom stacks when Shopify is not the right answer.
Consulting, design, engineering, integration and performance marketing report into a single roadmap. No handover gaps between a consultant, a developer and a marketing agency.
The growth engagement is an agreed percentage of the incremental sales we create above a signed baseline, not a recurring retainer that arrives whether you grew or not.
Sixty-plus people in our own offices in Kochi and Dubai, not a subcontracted network. Sixteen years in the industry and more than 400 projects delivered, from first-time startups to international brands, in India, the Gulf, Africa, Europe, North America and Australia.
Globosoft works as a growth partner, not a monthly line item. We agree a baseline, build and market your ecommerce, and take an agreed share of the incremental sales that follow. If your revenue does not move, our fee does not either.
No open-ended monthly fee for the growth engagement. The commercial deal is tied to sales, not to calendar months.
An agreed percentage of the incremental revenue we generate, measured against a baseline we both sign off before work starts.
Everyone in the room is paid by the same number: the revenue and contribution margin your store produces.
Questions
The questions that come up most often in the first conversation.
Aggregators such as Shiprocket give fast access to many couriers and are usually right below moderate volume. Direct carrier integrations give better rates, control and SLA leverage once volume is significant. Many of our clients run a hybrid: direct for their main lanes, aggregator for the tail.
Address quality at capture, risk scoring, order verification, courier allocation based on actual area performance, proactive customer contact before delivery attempts, and a structured NDR workflow instead of leaving undelivered orders to drift. Each lever is modest; together they move the number materially.
Yes, WMS, ERP and POS-based stock, with multi-location routing so orders are fulfilled from the location that minimises cost and delivery time. Where stock accuracy is the real problem we will say that first, because routing logic cannot fix inventory that is wrong.
We handle multi-country GCC fulfilment including customs documentation requirements, duty and tax presentation at checkout, and courier selection per corridor. Egypt, KSA and UAE each behave differently and the rules reflect that rather than averaging across the region.
Next
Keep reading across the 360° engagement.
Service
Local + global gateways, COD, BNPL, tokenisation and reconciliation.
Explore →Service
Commerce wired into ERP, POS, WMS, CRM and accounting.
Explore →Industry
Slot delivery, substitutions, weights and dense baskets.
Sector page →Courier rules, tracking, NDR workflows and returns, measured on delivery success, RTO and support load.
Industry-wise ecommerce experts
Fitment lookup for parts. Live metal rates for jewellery. Slot delivery and substitutions for grocery. Prescriptions for pharmacy. Returns economics for fashion. Every sector we work in has people who have shipped it before.
Free ecommerce consultation
Tell us where you are and we will come back with a written view of the three things worth fixing or building first. No pitch deck, no obligation, and if the honest answer is that you should wait, we will say that instead.
Before you go
Tell us what you sell and which market you are in. We will come back with a straight answer, even if the answer is that you do not need us yet.
Message us on WhatsApp+91 7902 277 990 · India & UAE