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Payments
Payment is where the most expensive abandonment happens, and where regional behaviour matters most. A checkout designed for card-first Europe will quietly lose you money in India and the Gulf.
Card success rates vary by issuer, by hour and by gateway. UPI dominates Indian checkout while cards still lead in parts of the Gulf. Cash on delivery remains a meaningful share of orders in both regions, and carries a failure rate that eats margin quietly. Buy-now-pay-later lifts average order value in some categories and attracts return abuse in others.
We treat payments as commercial engineering: which methods to offer, how to route between gateways, how to retry intelligently, how to reduce COD failure, how to tokenise for repeat purchase, and how to reconcile so finance is not matching settlements by hand.
The measurable outcome is payment success rate and settled revenue, not simply 'the gateway is live'.
Payment capability
From method selection through to the accounting entry.
P
Which methods to offer in each market, in what order, and which to remove because they add friction without volume.
P
Cash on delivery designed to reduce failed deliveries rather than simply accept them.
P
More than one provider, with failover and routing rules that protect success rate.
P
Compliant stored credentials, mandates and subscription billing with recovery flows.
P
Fast, traceable refunds and chargeback handling that does not consume the support team.
P
Settlement files matched to orders and pushed into accounting, with exceptions surfaced.
How we run it
Usually two to four weeks, and frequently one of the fastest-paying pieces of work on a store.
Payment success rate by method, device and issuer; abandonment at the payment step; COD failure rate; refund latency; hours spent on reconciliation.
Choose methods per market on evidence, weighing transaction fees against conversion and average order value rather than defaulting to whatever is easiest to install.
Gateway integration with idempotency, webhook verification, timeout handling, retry logic and clear customer-facing error states.
Declines, timeouts, duplicate submissions, partial refunds and gateway downtime, deliberately exercised, because these are what cost real money.
Settlement matching into accounting, alerting on success-rate drops, and a monthly review of method performance and fees.
Why Globosoft
Reasons that hold whichever part of the 360° engagement you start with, and every one of them is something you can check before you commit.
Verified on the Shopify Partner Directory, with more than 100 Shopify ecommerce projects delivered for India, the UAE and beyond. We also build on WooCommerce, Adobe Commerce, OpenCart, headless and fully custom stacks when Shopify is not the right answer.
Consulting, design, engineering, integration and performance marketing report into a single roadmap. No handover gaps between a consultant, a developer and a marketing agency.
The growth engagement is an agreed percentage of the incremental sales we create above a signed baseline, not a recurring retainer that arrives whether you grew or not.
Sixty-plus people in our own offices in Kochi and Dubai, not a subcontracted network. Sixteen years in the industry and more than 400 projects delivered, from first-time startups to international brands, in India, the Gulf, Africa, Europe, North America and Australia.
Globosoft works as a growth partner, not a monthly line item. We agree a baseline, build and market your ecommerce, and take an agreed share of the incremental sales that follow. If your revenue does not move, our fee does not either.
No open-ended monthly fee for the growth engagement. The commercial deal is tied to sales, not to calendar months.
An agreed percentage of the incremental revenue we generate, measured against a baseline we both sign off before work starts.
Everyone in the room is paid by the same number: the revenue and contribution margin your store produces.
Questions
The questions that come up most often in the first conversation.
It depends on your volume, category and settlement needs, Razorpay, Cashfree, PayU, CCAvenue and Easebuzz are all credible, and UPI performance plus settlement terms usually matter more than headline pricing. For stores above a certain volume we normally recommend two gateways with routing and failover rather than a single provider.
Telr, Network International, Checkout.com, PayTabs, Amazon Payment Services and Stripe are all in regular use, typically with Tabby or Tamara for instalments. Mada support matters for Saudi Arabia, and COD remains significant across the region.
Usually, yes. The levers are order verification, risk scoring on address and history, small prepayment or delivery fees on high-risk orders, better address capture, and courier selection by pincode or area performance. It is one of the highest-return pieces of ecommerce work in both India and the Gulf because failed COD destroys margin invisibly.
We integrate using hosted fields and tokenisation so card data does not touch your servers, which keeps your compliance scope minimal. Formal certification is a matter for you and your acquirer; we design the architecture to keep that scope as small as possible.
Settlement files are matched to orders programmatically, fees are posted correctly, and exceptions are surfaced for review rather than discovered at month end. Where you use Zoho, Tally, Odoo, SAP or Dynamics we write the entries back so finance is not re-keying anything.
Next
Keep reading across the 360° engagement.
Service
Courier aggregation, rate rules, tracking, returns and last-mile SLAs.
Explore →Service
Commerce wired into ERP, POS, WMS, CRM and accounting.
Explore →Performance
Research, hypotheses and tests that lift revenue per session.
See detail →Method strategy, gateway routing, COD risk handling and reconciliation, measured on settled revenue, not on go-live.
Industry-wise ecommerce experts
Fitment lookup for parts. Live metal rates for jewellery. Slot delivery and substitutions for grocery. Prescriptions for pharmacy. Returns economics for fashion. Every sector we work in has people who have shipped it before.
Free ecommerce consultation
Tell us where you are and we will come back with a written view of the three things worth fixing or building first. No pitch deck, no obligation, and if the honest answer is that you should wait, we will say that instead.
Before you go
Tell us what you sell and which market you are in. We will come back with a straight answer, even if the answer is that you do not need us yet.
Message us on WhatsApp+91 7902 277 990 · India & UAE