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Handover training
Structured sessions at project close, by role, with recordings and SOPs kept for future joiners.
- Role-based sessions
- Recorded walkthroughs
- Written SOPs
- Competence check
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Training
The best outcome of an ecommerce project is a client who needs us less. Training and documented process is how a store stops depending on whoever happened to build it.
A store is handed over, the trained person leaves nine months later, and the knowledge goes with them. Suddenly nobody knows how to add a variant properly, why a shipping rule exists, or which report is the real one, and every small change becomes a support ticket.
So we train by role and document as we go. Merchandisers learn merchandising, operations learn order and return handling, marketing learns campaign and analytics work, and everything is written down with screenshots and recorded video.
The measure of success is simple: routine changes happen in-house, and support requests are about genuinely new problems.
Formats
Chosen by team size, turnover and how much you want to own internally.
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Structured sessions at project close, by role, with recordings and SOPs kept for future joiners.
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Regular working sessions where your team does the work and we review it, rather than us doing it for them.
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Documented processes for recurring commerce activities so quality does not depend on who is on shift.
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For businesses building an internal ecommerce team: role definitions, hiring input and onboarding structure.
How we run it
Built into delivery rather than bolted on at the end, which is when it is usually skipped.
Who does what today, what they are missing, and which single point of failure would hurt most if that person left tomorrow.
SOPs written during the build, when the reasoning behind every rule is still fresh and correct.
Short focused sessions with the actual system and real tasks, recorded so future joiners get the same quality of onboarding.
Each person completes real tasks unaided. Anything they cannot complete becomes either a training gap or a usability problem we fix.
A refresher at sixty days once real questions have surfaced, plus updates to the handbook as the store changes.
Why Globosoft
Reasons that hold whichever part of the 360° engagement you start with, and every one of them is something you can check before you commit.
Verified on the Shopify Partner Directory, with more than 100 Shopify ecommerce projects delivered for India, the UAE and beyond. We also build on WooCommerce, Adobe Commerce, OpenCart, headless and fully custom stacks when Shopify is not the right answer.
Consulting, design, engineering, integration and performance marketing report into a single roadmap. No handover gaps between a consultant, a developer and a marketing agency.
The growth engagement is an agreed percentage of the incremental sales we create above a signed baseline, not a recurring retainer that arrives whether you grew or not.
Sixty-plus people in our own offices in Kochi and Dubai, not a subcontracted network. Sixteen years in the industry and more than 400 projects delivered, from first-time startups to international brands, in India, the Gulf, Africa, Europe, North America and Australia.
Globosoft works as a growth partner, not a monthly line item. We agree a baseline, build and market your ecommerce, and take an agreed share of the incremental sales that follow. If your revenue does not move, our fee does not either.
No open-ended monthly fee for the growth engagement. The commercial deal is tied to sales, not to calendar months.
An agreed percentage of the incremental revenue we generate, measured against a baseline we both sign off before work starts.
Everyone in the room is paid by the same number: the revenue and contribution margin your store produces.
Questions
The questions that come up most often in the first conversation.
Yes. We audit the store first so the training reflects how your specific setup actually behaves, including its quirks, then build role-based sessions and SOPs around that. Inheriting an undocumented store is a common reason clients come to us.
A typical handover is two to four sessions of ninety minutes across roles, plus the written handbook. Ongoing coaching is usually a monthly or fortnightly session. We keep sessions short and task-based because full-day training is mostly forgotten by the following week.
Yes, campaign setup, structure, budget discipline, GA4 reporting and dashboard interpretation. Where we run performance marketing under the growth-share model, we still train your team to read the numbers, because a client who can audit us keeps us sharp.
That is fine, and common. Even then we insist on documentation and basic role training, not for our convenience but because a business that cannot operate its own store without an agency is carrying an avoidable risk.
Next
Keep reading across the 360° engagement.
Service
Monitoring, releases, peak readiness and continuous improvement.
Explore →Service
Store build, replatform, custom modules and performance engineering.
Explore →Performance
GA4, server-side tracking and one number everyone trusts.
See detail →Role-based training, written SOPs and recorded walkthroughs, so routine work happens in-house and knowledge survives turnover.
Industry-wise ecommerce experts
Fitment lookup for parts. Live metal rates for jewellery. Slot delivery and substitutions for grocery. Prescriptions for pharmacy. Returns economics for fashion. Every sector we work in has people who have shipped it before.
Free ecommerce consultation
Tell us where you are and we will come back with a written view of the three things worth fixing or building first. No pitch deck, no obligation, and if the honest answer is that you should wait, we will say that instead.
Before you go
Tell us what you sell and which market you are in. We will come back with a straight answer, even if the answer is that you do not need us yet.
Message us on WhatsApp+91 7902 277 990 · India & UAE